Returns & Exchanges
Start a Return or Exchange
At JANARO, we keep returns simple, professional, and efficient.
If something isn’t right, our self-serve portal makes it easy to begin a return or exchange.
Start Your Return
Click the button below and enter your order number and the email address used at checkout.
This will take you to our secure Shopify returns portal.
→ START A RETURN
(Use a Shopify button that links to: /account/login or the Returns Portal URL once enabled.)
What You Can Do in the Portal
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Request a return
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Request a size or color exchange
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Track return status
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Receive instructions instantly
Return Policy Summary
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30-day window from delivery
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Items must be unworn, unwashed, and with tags attached
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Exchanges ship out once original items are received and inspected
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Refunds are issued to your original payment method
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Refunds may take 3–5 business days to appear on your statement
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Items marked Final Sale cannot be returned
Damaged or Incorrect Items
If your item arrived damaged or incorrect, please contact us within 7 days:
hello@janaro.com
We’ll take care of it immediately.
Our Commitment
Luxury isn’t just in the fabric — it’s in the service.
Our returns process is designed to reflect JANARO’s core values:
discipline, precision, and intention.
If you have any questions, we’re here to help.
JANARO
Have your clothes match your discipline.